Crypto FAQ
Gain deeper crypto insights and accelerate growth with our AI analytics. Make data-driven decisions to achieve exceptional results.
Your security comes first. Trefinity Finlore's trading platform uses bank‑grade encryption, two‑factor authentication (2FA), and cold storage to safeguard your digital assets. We comply with stringent financial regulations in Singapore and undergo regular, independent audits. Client funds are insured against unauthorised access, so you can trade with confidence.
- Step-by-step guidance with 24/7 support
- Try a risk-free demo with virtual funds
- Automated tools that handle the heavy lifting for you
- Start with as little as and build your skills as you trade.
Bank card withdrawals are usually processed within 1-3 business days for most regions. Crypto withdrawals to external wallets are typically completed in under 30 minutes. Actual processing times may vary based on your bank and account verification status.
As a trading platform, we monetise through premium features and volume-based partnerships with exchanges, not through user fees. There are no hidden charges; you'll always see the exact transaction amount before you confirm.
Yes, Trefinity Finlore is available in over 98 countries worldwide and counting. During registration, simply select your country to confirm availability and view local payment options. We comply with all applicable local regulations to keep your trading on our trading platform safe and legal.
- AI-driven recommendations – Receive personalised coin suggestions aligned with your risk profile
- Ready-made portfolios - Curated bundles (e.g., "Starter Pack", "DeFi Bundle")
- Live market signals — real-time buy/sell alerts for leading cryptocurrencies
Our support team is available 24/7 via live chat and by email at info@trefinity-finlore.com. For urgent issues, the average response time is under 15 minutes.
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Licensed Service
- Registered with FinCEN, FCA and CySEC
- Regular independent third-party audits
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Country-Specific Rules
- Automated geo-compliance: Our platform adapts to your country's regulations
- KYC verification is required where legally mandated
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Your funds are secure
- Bank-grade security with the same standards as your online banking
- 95% of assets secured in offline cold storage
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA or SWIFT, 0% fee)
- PayPal (instant processing)
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Crypto Deposits
- Direct crypto transfers (BTC, ETH, USDT — 0% fees)
- QR code scanning for mobile wallets
Crypto Support
Customer Support and Assistance
For any enquiries, please contact our partner broker directly via their official website. If you don’t yet have an account with a trusted brokerage partner, let us know and we’ll help you get started. If you experience any issues with your trading partner’s support, reach out to us and we’ll work to resolve them.
Support Hours
Our customer support team is available 24/7. On the rare occasion you can’t reach us immediately, our specialists will respond to your request as quickly as possible.
